Frequently Asked Questions

Care & Services
1. What types of services do you offer?
We provide companionship, light housekeeping, standby support, hands-on personal care, and respite care for family caregivers. Every care plan is customized based on your loved one’s unique needs.

2. Is there a minimum number of hours required to book services?
Yes, we require a minimum of 4 hours per visit to ensure meaningful, uninterrupted care — unless you're booking one of our specialty options, like the 3-hour flat rate visit or a 1-hour Golden Touch Visit.

3. Do you offer as-needed or one-time visits?
Yes! We offer as-needed services based on caregiver availability. Please contact us 24 hours in advance for flexible scheduling options.

4. What areas do you serve?
We proudly serve Kanawha County, WV, and surrounding areas. Contact us to confirm availability in your specific location.

5. Can you create a personalized care plan for my loved one?
Absolutely. Every family’s situation is unique, and we work closely with you to create a plan that’s supportive, respectful, and tailored to your goals.

Caregivers
6. Are your caregivers background checked and insured?
Yes, all caregivers are thoroughly background checked and covered by liability insurance. Your safety and peace of mind come first.

7. Can I meet the caregiver before services begin?
We encourage meet-and-greets when possible so you can feel confident and comfortable before care starts.

8. Do the same caregivers come every time?
We aim to provide consistency. While occasional substitutions may be needed, we prioritize building strong caregiver-client relationships.