💬 Frequently Asked Questions
🧾 Care & Services
1. What types of services do you offer?
We provide companionship, light housekeeping, standby support, hands-on personal care, and respite care for family caregivers. Every care plan is customized based on your loved one’s unique needs.

2. Is there a minimum number of hours required to book services?
Yes, we require a minimum of 4 hours per visit to ensure meaningful, uninterrupted care — unless you're booking one of our specialty options, like the 3-hour flat rate visit or a 1-hour Golden Touch Visit.

3. Do you offer as-needed or one-time visits?
Yes! We offer as-needed services based on caregiver availability. Please contact us 24 hours in advance for flexible scheduling options.

4. What areas do you serve?
We proudly serve Charleston, WV, and surrounding areas. Contact us to confirm availability in your specific location.

5. Can you create a personalized care plan for my loved one?
Absolutely. Every family’s situation is unique, and we work closely with you to create a plan that’s supportive, respectful, and tailored to your goals.

👥 Caregivers
6. Are your caregivers background checked and insured?
Yes, all caregivers are thoroughly background checked and covered by liability insurance. Your safety and peace of mind come first.

7. Can I meet the caregiver before services begin?
We encourage meet-and-greets when possible so you can feel confident and comfortable before care starts.

8. Do the same caregivers come every time?
We aim to provide consistency. While occasional substitutions may be needed, we prioritize building strong caregiver-client relationships.

💳 Payments & Rates
9. How much do your services cost?
We offer a sliding scale based on the level of care needed, from companionship to total hands-on assistance. Rates are designed to remain fair and competitive.

10. Do you accept insurance or Medicaid?
Not at this time. Hearts of Gold is a private pay agency. However, we offer flexible payment options and compassionate pricing for families in need.

11. Do you offer payment plans or discounts?
Yes! We offer promotional discounts, limited-time coupons, and a Compassionate Pricing Program for qualified clients.

12. How and when do I pay for services?
Invoices are sent bi-weekly and are due by Friday of the same week. We accept debit/credit card payments through our secure portal, cash, or money orders. (No checks, please.)

📅 Scheduling
13. How do I schedule a visit?
You can call or message us at 304-607-4710 to book your first consultation or schedule ongoing care.

14. What is your cancellation policy?
We ask for at least 24 hours’ notice when canceling a scheduled visit. This helps us respect everyone’s time and plan accordingly.

15. Do you provide services on weekends or holidays?
Yes, we do provide services on weekends and holidays.

💛 Compassion Program
16. What is your Compassionate Pricing Program?
This program offers adjusted service rates for families facing financial hardship. We’ll work with you to create a care plan that fits your budget—without compromising on quality.

17. How do I apply for discounted care through fundraising or donations?
If we have active funding or community donations available, we’ll walk you through a simple eligibility process. Just mention your interest during your consultation.

🎁 Promotions & Giveaways
18. How can I enter the care basket giveaway?
Our seasonal basket giveaways are free to enter! Follow us on Facebook or check the Promotions tab for upcoming events and instructions.